Dreame H12 Dual - Wet and Dry Vacuum User Manual (2024)

Contents

Safety Information

Important Safety Instructions

• Please read this manual carefully before use and retain it for future reference.
• When using an electrical appliance, basic precautions should always be followed, including the following:
• READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

To reduce the risk of fire, electric shock, or injury:

Usage Restrictions

• This appliance should not be used by children younger than 8 years old nor persons w ith physical, sensory, intellectual deficiencies, or limited experience or knowledge with out the supervision of a parent or guardian to ensure safe operation and to avoid any risks. Cleaning and maintenance shall not be performed by children without supervisi on.
• Plastic film can be dangerous. To avoid the danger of suffocation, keep it away from children.
• Use indoors only, on non-carpeted floor surfaces such as vinyl, tile, sealed wood, etc. Be careful not to run over loose objects or the edges of area rugs. Stalling the brush may result in premature belt failure.
• Use only as described in this user guide. Use only manufacturer's recommended attachments.
• Do not expose the appliance to fire or excessive temperature. Exposure to fire or excessive temperature may cause an explosion.
• Do not use in extremely hot or cold environments (below 5℃ /41°F or above 40°C/104°F). Please charge the appliance in temperature above 5℃ /41°F and below 40℃ /104°F).
• Do not immerse the appliance in liquid.
• Do not use to pick up flammable or combustible liquids, such as gasoline. Do not use in areas where flammable or combustible liquids may be present.
• Do not put any object into openings. Do not use the appliance when any opening is blocked. Keep free of dust, lint, hair, and anything that may inhibit air flow.
• Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.). Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
• Do not use the appliance in an enclosed space filled with vapor given off by oilbased paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapour. Do not pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.
• Do not use the appliance without filters in place.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts of the appliance and its accessories.
• Keep ground cables away from the appliance when using it. A hazard may occur if the appliance runs over a supply cord.
• Use extra care when cleaning on stairs.

Maintenance and Storage

• Prevent unintentional starting. Ensure the switch is in the OFF-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or turning on the appliance may result in an accident.
• Ensure that the appliance is placed on a horizontal surface. Do not use the appliance at the same position if the appliance is equipped with a brush roller and the handle is not completely upright. Do not store the appliance in a place where it may freeze.
• Switch off and unplug the appliance when not in use, before cleaning, maintaining or servicing it, and before connecting or disconnecting it with a moving brush.
• Do not use an appliance that is damaged or modified. A damaged or modified appliance may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not modify or attempt to repair the appliance excepts as indicated in the instructions for use and care.
• Do not use the appliance with a damaged attachment (eg: charging base, supply cord etc.). If the appliance or attachment has been dropped, damaged, left outdoors, dropped into water, or is not working as it should, never attempt to operate it. Please have it repaired at an authorized service center.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the appliance is maintained.

1. Self-Cleaning Button
2. Mode Switch
3. Power Switch
4. Handvac Release Button
5. Display Screen
6. Handvac Mode Switch
7. Handvac Power Switch
8. Used Water Tank Release Button
9. Used Water Tank Handle
10. Used Water Tank
11. Brush Roller Cover Release Buttons
12. Brush Roller Cover
13. Brush Roller Handle
14. Brush Roller Release Button
15. Clean Water Tank
16. Clean Water Tank Handle
17. Clean Water Tank Release Button
18. Voice Prompt Button
    • Press briefly to activate the voice prompt or adjust the volume
    • Press and hold for 3 seconds to access the language settings. Press to switch between languages. Press and hold to confirm the selection

Installation

Installing the Handle

Insert the end of the handle vertically into the port on the top of the appliance as indicated until you hear a click.

Note: To disassemble, extend a hard object into the hole on the back of the appliance to press contacts and pull the handle upwards at the same time.

Installing the Storage Box

Install the storage box onto the charging base.

Installing the Accessory Storage Mount

Insert the support rod vertically into the storage mount until you hear a click.

Note: To remove the support rod, extend a tool into the hole on the bottom of the mount to press contacts and pull the rod upwards at the same time.

Charging

1. Place the charging base against a wall on level ground and connect it to a power source. Fully charge the appliance before first use.
2. Place the appliance on the charging base, the on the screen will light up to indicate the charging status. When charging, the number on the display screen represents the current battery level as a percentage. When the number reaches 100, the battery is fully charged and the will turn off.
   

Note:

• If no operation is performed within 10 minutes, the appliance will enter the sleep mode.
• To extend the battery life time, the battery keeps cooling down for about one hour automatically after you have used the appliance for a long time.

How to Use

Switching Modes

The appliance is powered on in Auto mode by default, you can switch to Suction mode as needed.

Auto Mode
While washing the floor, the appliance can adjust its suction power according to different situations.

Suction Mode
If Suction mode is selected, the appliance will vacuum water only and the brush roller will not be dampened. No water is coming out of the Clean Water Tank.

Standard Mode (Handvac)
When the appliance converts to a handheld vacuum, it is powered on by default in Standard mode.

Turbo Mode (Handvac)
Press the handvac mode switch to select the Turbo mode.

Using as a Floor Washer

1. Fill the Clean Water Tank: Press the Clean Water Tank release button to remove the tank. Open the tank cover and fill the tank with clean water. Re-install the Clean Water Tank and ensure it clicks into place.
   

Note:

• For better cleaning performance, it is recommended to add 10ml detergent with the bottle cap into the full Clean Water Tank, then shake gently and evenly for use.
• Do not add any liquids other than the officially-approved cleaner.

2. Start cleaning: Gently step on the brush cover and recline the appliance backwards. Press the power switch to start operating, press the mode switch to switch between the Auto mode and the Suction mode according to your needs.
   

Note:

• Do not vacuum any foamy liquids.
• If the appliance is in the upright position while working, the current task will be suspended.
• The appliance is suitable for cleaning floors, marble, tiles and other hard surfaces.
• Do not recline the appliance backwards more than 140° to prevent the appliance from leaking water.
• When the appliance is in operation, do not lift it off the ground, move it, tilt it or lay it flat. Doing so may cause the used water to flow into the motor.

3. Empty the Used Water Tank: Press the Used Water Tank release button to take out the tank. Remove the tank cover and pour out the used water. Close the tank cover and reinstall the tank before use.
   

Self-cleaning Mode

1. Place the appliance back onto the base while you finish cleaning.
2. Briefly press the self-cleaning buttonon the top of the handle to start/stop selfcleaning.
3. Empty the Used Water Tank while self-cleaning is completed. Then the appliance starts drying mode. Press the buttonto exit drying mode.

Note: The self-cleaning mode can be enabled only when the appliance is being charged and the battery level is more than 15%.

Drying Mode

1. Press and hold the self-cleaning button for 3 seconds to activate drying mode.
2. The appliance will be charged once drying is completed. Note:
   • Clean the charging base if there are any stains left on the base after self-cleaning is complete.
   • If cleaning the brush roller manually, please air dry thoroughly or dry it by using drying mode several times.
     

Using as a Handheld Vacuum

1. Press the handvac release button to remove the handvac.
2. Install the dust cup assembly and other attachments as shown in the diagram until you hear a click.
3. Briefly press the handvac Power Switch to start operating. Briefly press the handvac mode switch to switch between Standard mode and Turbo mode according to your needs.
   

Note: Motorized mini-brush should not be used with the extension rod.

Using Different Attachments

Combination Tool: For cleaning corners, stairs, sofas, coffee tables and other narrow spaces.

Motorized Mini-Brush: For vacuuming dirt, pet hair, and other stubborn debris from sofas, bedding, and other fabric surfaces.

Soft Roller Brush: Suitable for cleaning hard floors such as

Storage Box: Store the cleaning brush, the filter, and the brush roller on the storage box as shown in the diagram.

Accessory Storage Mount: Store the dust cup assembly, soft roller brush, combination tool, and motorized mini-brush on the mount as shown in the diagram.

To avoid the damage of appliance, do not put the handheld vacuum on the accessory storage mount.

Care and Maintenance

Tips:

• Turn off the appliance before performing care and/or maintenance. Do not touch the Power Switch.
• Replace parts if needed. The parts must be replaced by those available from the manufacturer or its service agent.
• If the appliance is not used for an extended period, fully charge it, unplug the power adapter, and store the appliance in a cool, low-humidity environment away from direct sunlight. To avoid over-discharge of the battery, charge the appliance at least once every 3 months.

Cleaning the Used Water Tank and the Filter

Note:

• Cleaning the Used Water Tank after each use is recommended.
• Replacing the filter every 3 to 6 months is recommended.

1. Press the Used Water Tank release button and take out the Used Water Tank.
   
2. Take out the filter from the Used Water Tank cover. Remove the tank cover and pour out the wastewater.
   
3. Rinse the Used Water Tank and the tank cover with water, the provided cleaning brush can be used to clean the inner wall of the tank.
   
   Note: When the filter is dirty and needs washing, rinse it with water. It must be completely dry before use.
4. Close the Used Water Tank cover, reinstall the Used Water Tank and ensure the tank clicks into place.
   

Cleaning the Tube and the Dirt Sensor

Remove the Used Water Tank, wipe the tube and the dirt sensor with a wet cloth before use.

Cleaning the Dust Cup Assembly

Note:

• Cleaning the dust cup after each use or after the amount of dust in the cup reaches the MAX line is recommended.
• Replacing the filter every 3 to 6 months is recommended.

1. Press the dust cup release button and remove the cup.
   
2. Take out the filter and the cyclone assembly from the dust cup, then empty the cup.
   
   Note: To reduce the risk of electric shock or injury, do not rinse the cyclone assembly with water.
3. Tap the filter gently or clean it with the cleaning brush. Rinse the filter and the dust cup with water.
   
4. Dry the filter and the dust cup cleaning brush. Rinse the filter and the completely before use.
   

Cleaning the Brush Assembly

Note:

• Clean as needed. Alternating use of the two provided brush rollers is recommended.
• Replacing the brush roller every 3 to 6 months is recommended.

1. First, press the brush roller cover release buttons inwards on both sides to remove the brush roller cover. Next, press the brush roller release button and the handle of the brush roller will pop out. Pull the handle to take out the brush roller.
   
2. Clean out any hair and debris tangled on the brush roller with the provided cleaning brush. Rinse the brush roller with clean water and dry it completely.
   
3. Wipe the suction inlet with a dry cloth or wet tissue. Do not rinse the brush assembly with water.
   
4. After cleaning the brush roller, re-install the brush roller and the brush roller cover. You will hear a click to indicate that they are installed in place.
   

Cleaning the Soft Roller Brush

1. As shown in the picture, press the brush roller release button to remove the roller from the slot.
2. When it is dirty, rinse the brush roller with clean water. Stand the brush roller upright until it is fully dry.
   

Cleaning the Motorized Mini-Brush

1. Use a coin as illustrated to rotate the lock counterclockwise, and remove the brush roller until you hear a click.
   
2. When it is dirty, rinse the brush roller with clean water. Stand the brush roller upright until it is fully dry.
   

Error Prompts and Solutions

If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Error Icon	Possible Cause		Solution
	Insufficient water in Clean Water Tank		Fill the Clean Water Tank.
	Used Water Tank not installed		Install the Used Water Tank.
	Used Water Tank full		Empty the Used Water Tank.
	Brush roller stuck		Clean the brush roller with the provided cleaning brush.
	Blocked tube		Check whether the filter is clogged. Alternatively, clean the tube and the dirt sensor.

Specifications

Wet and Dry Vacuum Floor Washer
Model	HHV4	Rated Power	300 W
Rated Voltage	21.6 V	Charging Voltage	27 V
Used Water Tank Capacity	700 mL	Clean Water Tank Capacity	900 mL
Charging Time	Approx. 4.5 hours	Drying Time	Approx. 30 mins
Charging Base
Model	HCB3
Input	100-240 V~ 50/60 Hz 0.8 A Max	Output	27 V 1.6 A

Battery Disposal and Removal

The built-in lithium-ion battery contains substances that are hazardous to the environment. Before disposing of the battery, make sure the battery is removed by qualified technicians and discarded at an appropriate recycling facility.

• the battery must be removed from the appliance before it is scrapped;
• the appliance must be disconnected from the supply mains when removing the battery;
• the battery is to be disposed of safely.

Removal Guide

1. Remove the display screen by rotating it with a tool.
2. Remove the screws on the battery cover in turn and then pry open the cover with proper tools.
3. Unplug the terminals between the battery and PCB board to remove the battery.

• Before removing the battery, disconnect the power and run out the battery as much as possible.
• Unneeded batteries should be discarded at an appropriate recycling facility.
• Do not expose to high temperature environment to avoid risks of explosion.
• Under abusive conditions, liquid may be ejected from the battery. If contact occurs, flush with water and seek medical help.

Website: https://global.dreametech.com

Manufactured by: Dreame Trading (Tianjin) Co., Ltd.